Legal

Privacy Policy

This Privacy Policy explains how Everycall, a product of Creative Dynamic, collects, uses, stores, and shares information across the public website, live browser demo, signup flow, customer account, and AI call-handling service.

Last updated: April 14, 2026 support@everycall.io

On this page

Scope Information we collect How we use information How we share information Cookies, storage, and analytics Choices and rights Retention and security Children Contact

1. Scope

This Privacy Policy applies to information collected through everycall.io, the browser-based live demo, the intake and onboarding flow at app.everycall.io, customer account areas, customer support interactions, SMS alert enrollment, and the live AI receptionist service itself.

This policy covers information we collect from business customers, prospective customers, site visitors, team users, and callers whose interactions are handled through Everycall. It does not replace any privacy notices or disclosures you may need to provide to your own callers, employees, or customers.

2. Information We Collect

Account, signup, and business information

When you start a trial or create an account, we may collect business name, website, business category, greeting and setup details, login email, lead email, lead phone number, team user contact details, and account credentials or authentication-related information needed to create and protect your account.

Caller, lead, and call data

When Everycall handles calls, we may collect caller phone numbers, names, callback details, service requests, addresses or location details shared during the call, call timestamps, call outcomes, call duration, transcripts, summaries, qualification data, extracted lead fields, billing classification, and, where enabled or available, recordings or recording URLs.

Website and knowledge-source content

If you submit your website, documents, or other setup materials, we may collect public website content, uploaded or submitted business materials, and onboarding interview or setup content used to build and improve your AI receptionist configuration.

Billing and support information

We collect plan selection, billing interval, subscription status, Stripe customer and subscription references, invoice and payment status information, and any information you send to us when you request support.

Site usage, attribution, and session data

Our website and app may collect page-level usage information, referring page information, CTA source information, campaign parameters such as UTM values, ad click identifiers such as gclid, fbclid, and msclkid, and session information used to route you through the signup flow and measure marketing performance.

Browser demo audio and device access

If you use the live browser demo, your browser may ask for microphone access when you choose to connect. Audio from that session, along with live transcript and demo-session metadata, may be processed to power the demo experience.

3. How We Use Information

We use collected information to:

  • provide, operate, and secure the Everycall website, signup flow, live demo, and call-handling service;
  • build and maintain your AI receptionist configuration from your website and other approved business materials;
  • answer calls, generate transcripts and summaries, route leads, send notifications, and support customer-configured workflows or integrations;
  • create and manage accounts, authenticate users, and administer team access;
  • bill subscriptions, classify billable calls, and manage payment or account issues;
  • send service messages, support replies, onboarding messages, and SMS opt-in or alert workflows you request or enable;
  • monitor usage, troubleshoot errors, investigate abuse, and improve reliability and performance; and
  • measure marketing and conversion performance across the public website and intake flow.

4. How We Share Information

We share information only as needed to operate the service, fulfill your instructions, or comply with law. Examples include:

  • Telephony and messaging providers, including Telnyx, for phone numbers, call control, and SMS delivery.
  • AI and processing providers, including OpenAI, to generate and operate live AI voice interactions, transcripts, and related outputs.
  • Payment processors, including Stripe, to handle subscription billing, checkout, invoices, and payment records.
  • Email and support providers, such as Resend or Mailtrap, to deliver account notices and support-related email.
  • Customer-enabled integrations or webhooks that send structured lead data and, if enabled, transcript or related call artifacts to external systems you choose.
  • Your authorized users, such as team members who receive call summaries, lead alerts, or account access.
  • Professional advisors, legal authorities, or transaction counterparties if reasonably necessary for legal compliance, security, fraud prevention, or a business transfer.

We do not sell SMS opt-in data, and we do not share SMS opt-in data with third parties for their own marketing or promotional purposes.

5. Cookies, Local Storage, Website Scanning, and Analytics

The marketing site stores attribution and referral details in browser storage so campaign parameters can persist into the intake flow. The application also uses session cookies to keep signed-in users authenticated.

If you submit a website URL to the browser demo or onboarding flow, Everycall may fetch and process publicly accessible pages from that site to create a business-specific receptionist demo or knowledge base. That process is intended for public business content you authorize us to access.

If analytics or tag-manager tools are configured on the site, browser events may be sent to those tools to help us understand traffic sources, CTA performance, and signup behavior.

6. Your Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information we hold about you. You may also have the right to appeal a denial of certain requests where applicable law provides that right.

To make a privacy request, email support@everycall.io. We may need to verify your identity and authority before completing a request.

You can also manage certain information directly through your account settings, by updating team users, or by contacting support. If you receive SMS messages from us, you can reply STOP to opt out or HELP for help.

7. Retention and Security

We retain information for as long as reasonably necessary to provide the service, maintain business and billing records, troubleshoot issues, enforce agreements, comply with law, and protect the security and integrity of the platform.

We use administrative, technical, and organizational measures designed to protect information, but no internet or storage system can be guaranteed 100% secure. You are responsible for safeguarding your own account credentials and controlling access to your business systems and team devices.

8. Children

Everycall is a business service and is not directed to children. If you believe a child has provided personal information to us in a way that is not appropriate, contact us and we will investigate.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make a material change, we may update this page, update the effective date above, or provide additional notice where appropriate.